FAQ

Answers to the most common questions about shopping with XoxoCart. For anything else, reach us through the Contact page.

Shopping

How do I find a product?

Use the search bar at the top of any page, or browse by category from the Shop by Category menu.

How do I know if a product is in stock?

Each product page shows whether the item is in stock. If it is in stock, you can add it to your cart right away.

Can I save products for later?

Yes. Click “Add to Wishlist” on any product page to save it to your wishlist.

What currency are prices in?

All prices on XoxoCart are in US dollars (USD).

Orders & Shipping

How much does shipping cost, and how long will delivery take?

Shipping times and costs vary by product and are shown on each product page. Once your order is placed, you will receive a confirmation with your order details.

How do I track my order?

Use the Order Tracking page with your order details, or contact our customer support team with your order number.

Returns & Refunds

What is your return policy?

If you are not satisfied with your purchase, you may request a return for unused items in their original condition within 30 days of delivery. To start a return, contact our customer support team with your order number.

How will my refund be processed?

Once your return is received and inspected, your refund will be processed to your original payment method. Please note that shipping charges are non-refundable unless the item arrived damaged or incorrect.

Payments

What payment methods do you accept?

We accept Cash on delivery.

Is my payment information secure?

Yes. Checkout runs over a secure (HTTPS) connection, and payments are processed by our payment providers. We do not store your full card details on our servers.

Support

How do I contact customer support?

Use the form on our Contact page and our support team will get back to you.