Shipping

Shipping Policy

At XOXOCART, we are committed to delivering your orders safely and on time. This Shipping Policy explains our delivery process, shipping charges, and other important information related to your order.

1. Shipping Coverage

XOXOCART currently offers delivery across Pakistan. Delivery availability may vary for certain remote or restricted areas.

2. Order Processing

• Orders are generally processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Orders may be delayed if additional confirmation or information is required.

• Once your order has been dispatched, you may receive an order or tracking update where applicable.

3. Delivery Time

Estimated delivery time within Pakistan is generally 3–7 business days.

Delivery times may vary depending on:

• Your delivery location

• Courier service availability

• Weather conditions

• Public holidays

• Unexpected logistical delays

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges will be displayed during checkout before you complete your order.

From time to time, XOXOCART may offer free shipping promotions or special delivery offers. Such offers may be subject to specific terms and conditions.

5. Cash on Delivery

Where available, Cash on Delivery (COD) orders must be paid in full to the courier at the time of delivery.

Customers should provide an active phone number so that the courier can contact them regarding delivery.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• City

• Active phone number

XOXOCART will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its policies. If the customer is unavailable or cannot be contacted, the order may be returned to XOXOCART.

Additional shipping charges may apply if the order needs to be dispatched again.

8. Delayed or Lost Orders

While we work with reliable courier partners, unexpected delays can sometimes occur.

If your order appears to be significantly delayed or is reported as lost, please contact XOXOCART Customer Support with your order number so we can assist you.

9. Damaged Packages

If your package appears damaged at the time of delivery, please check the contents before accepting it where possible.

If you receive a damaged or incorrect product, contact us within 7 days of delivery and provide your order details along with clear photos or videos of the issue.

10. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, our return policy may apply.

11. Contact Us

For questions regarding shipping, delivery status, or your order, please contact XOXOCART Customer Support using the contact details provided on our website.

Last Updated: [23/08/2026]